All Systems Operational
Master Tour ? Operational
90 days ago
99.91 % uptime
Today
Live Access ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Resolved - Master Tour cloud services have been restored. If you continue to experience issues, please contact us at https://support.eventric.com or support@eventric.com.
May 10, 21:33 CDT
Monitoring - We have implemented a resolution that has begun to restore accessibility to the Master Tour cloud services and are continuing to monitor the situation.

Some users on Master Tour 3 may continue to experience errors when opening Master Tour. If you are affected by this, please perform a Factory Reset via the Help menu, or reset your local database by going to Help > Locate Offline Database, and delete the mtd3.db file, then reopen Master Tour.
May 10, 21:00 CDT
Identified - We have identified a routing issue related to our main database servers caused by our upstream provider and are working on identifying a resolution.
May 10, 19:38 CDT
Investigating - We are currently investigating an issue related to Master Tour being unavailable
May 10, 19:23 CDT
May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.

May 5, 2019

No incidents reported.