All Systems Operational
Master Tour   ? Operational
90 days ago
100.0 % uptime
Today
Live Access   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 06:17 CST
Verifying - The Master Tour cloud maintenance has completed and we are verifying all systems are responding normally.
Dec 4, 06:13 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 CST
Scheduled - We will be performing maintenance to the Master Tour cloud servers during this window which may cause brief periods of interruptions to syncing and mobile data retrieval.
Dec 3, 14:24 CST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018
Resolved - One of our database servers reached maximum capacity as users are syncing updates from our overnight maintenance. Additional resources have been allocated to ensure effecient syncing.
Nov 28, 10:53 CST
Monitoring - We are monitoring the attempted resolution to address users inability to sync.
Nov 28, 09:59 CST
Identified - We have identified a reason why some users are receiving errors while syncing and are in the process of resolving.
Nov 28, 09:50 CST
Completed - Our upgrade of the Master Tour cloud is now complete. Mobile and Desktop users will need to upgrade to the latest versions in order to continue syncing, which are available via the app stores or at https://my.eventric.com/.
Nov 28, 05:09 CST
Verifying - We have completed applying the necessary updates to the Master Tour cloud and are verifying everything was applied successfully.
Nov 28, 03:29 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 CST
Scheduled - During this time, we will be applying server updates to prepare for Master Tour 3. Master Tour Desktop and Mobile will not be available for syncing throughout the maintenance. We encourage mobile users to preload any necessary tour data needed during this window. Following the maintenance, Master Tour Desktop users will be required to update to the latest version of Master Tour 2 which paves the way for version 3's release. Feel free to subscribe to receive updates of our progress and notifications when the system has been restored.
Nov 12, 13:19 CST