Degraded messaging and syncing performance has been resolved. The issue was determined to have affected users between 4am CDT Sep 12 and 10:49am CDT Sep 12. All email, push notification, and realtime syncing functions are back to working normally.
Posted Sep 12, 2023 - 10:49 CDT
Identified
At 4am CDT an issue was identified with automated emails not being sent within a reasonable amount of time. On further investigation, it has proven to be a more widespread issue. A fix is currently being implemented to remedy the issue. Affected actions include: - Signup, password reset, and billing emails not being sent in a timely fashion - Realtime syncing not functioning properly (regular syncing still working fine by clicking the Sync button or using auto sync every 15 minutes) - Push notifications not being sent in a timely fashion
We expect to have the issue fully resolved within the next hour.