Master Tour Unavailable
Incident Report for Eventric
Resolved
Master Tour cloud services have been restored. If you continue to experience issues, please contact us at https://support.eventric.com or support@eventric.com.
Posted 9 days ago. May 10, 2019 - 21:33 CDT
Monitoring
We have implemented a resolution that has begun to restore accessibility to the Master Tour cloud services and are continuing to monitor the situation.

Some users on Master Tour 3 may continue to experience errors when opening Master Tour. If you are affected by this, please perform a Factory Reset via the Help menu, or reset your local database by going to Help > Locate Offline Database, and delete the mtd3.db file, then reopen Master Tour.
Posted 9 days ago. May 10, 2019 - 21:00 CDT
Identified
We have identified a routing issue related to our main database servers caused by our upstream provider and are working on identifying a resolution.
Posted 9 days ago. May 10, 2019 - 19:38 CDT
Investigating
We are currently investigating an issue related to Master Tour being unavailable
Posted 9 days ago. May 10, 2019 - 19:23 CDT
This incident affected: Master Tour.